FAQs

Q: Where/when do I upload my artwork?

A: Artwork may be uploaded at the time of order or up to 30 days after the order has been placed. All artwork can be uploaded in an AI Vector format here

 

Q: How do I know TSE received my artwork?

A: All successfully uploaded artwork will include a PDF thumbnail confirmation sent to your email. If you do not receive a copy of this email, please contact us at info@tradeshowemporium.com. 

 

Q: Which artwork formats do you accept?

A: PDF, AI, TIFF & JPEG are all accepted. 

 

Q: Why isn't my file uploading?

A: If you're still having problems, email us at info@tradeshowemporium.com or call 866-764-2968.

 

Q: Will the guidelines on my graphics print?

A: No, these are purely for your reference. The dotted lines in your preview will not be printed on your display.

 

Q: When do you print my order?

A: We require you to approve your artwork before we produce and ship your item(s). 

 

Q: Can I edit/change my order?

A: Once artwork has been approved, we will begin production immediately; therefore, edits to the artwork can only be made before this approval is given. Email TSE at info@tradeshowemporium.com or call 866-764-2968 and our Customer Service Rep will assist you with changes. No delivery changes can be made once an order has shipped.

 

Q: What are the shipping times to my location?

A: This is dependent on your location and shipping method of your choice. 

 

Q: Where do I find tracking for my order?

A: Once your order has been shipped, you will also receive email notification with your tracking number.

 

Q: Will you help me choose a display?

A: Absolutely! Our TSE Customer Service Reps want to help you choose the products you will specifically need to make an unforgettable impression on trade show attendees. Email us at info@tradeshowemporium.com or call 866-764-2968.

 

Q: How do I store my graphics to prolong the life of my display?

A: Graphics are not warranted, so proper care is required to prolong the life of your graphics. Graphics must be stored with the print side out to minimize damage. 

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