Q: Where/when do I upload my artwork?
A: Artwork may be uploaded at the time of order or up to 30 days after the order has been placed. If you placed your order without artwork, log in to your account and proceed to upload the required artwork.
Q: How do I know TSE received my artwork?
A: All successfully uploaded artwork will include a PDF thumbnail with the products in your order. If you do not see your artwork thumbnail, please contact us at firstname.lastname@example.org. Please have your order number ready.
Q: Which artwork formats do you accept?
A: PDF, AI, TIFF & JPEG are all accepted.
Q: Why isn't my file uploading?
A: If you're still having problems, email us at email@example.com or call 866-764-2968.
Q: Will the guidelines on my graphics print?
A: No, these are purely for your reference. The dotted lines in your preview will not be printed on your display.
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: When do you print my order?
A: We require you to approve your artwork before we produce and ship your item(s). If your artwork has not been uploaded within 30 days of payment, your order will be cancelled, and you will be refunded.
Q: Can I edit/change my order?
A: Once artwork has been approved, we will begin production immediately; therefore, edits to the artwork cannot be made. Email TSE at firstname.lastname@example.org or call 866-764-2968 and our Customer Service Rep will assist you with changes. No changes can be made once an order has shipped.
Q: What are the shipping times to my location?
A: This is dependent on your location and shipping method of your choice. See our Shipping page on this website for more information.
Q: Where do I find tracking for my order?
A: Once your order has been shipped, you will also receive email notification with your tracking number. Check your spam folder for the notification, as it is an automated email and may be subject to your email spam filter.
Q: Will you help me choose a display?
A: Absolutely! Our TSE Customer Service Reps want to help you choose the products you will specifically need to make an unforgettable impression on trade show attendees. Email us at email@example.com or call 866-764-2968.
Q: How do I store my graphics to prolong the life of my display?
A: Graphics are not warranted, so proper care is required to prolong the life of your graphics. Graphics must be stored with the print side out to minimize damage.