Returns & Replacements
Customized product orders including graphics, customizable color panels, flooring and special order accessories are not returnable unless filed as part of a claim when goods are delivered damaged. Claims for damage must be reported to Trade Show Emporium within two (2) business days of the shipper's documented delivery. Business days include Monday-Friday, excluding national holidays. Claims should be directed to email@example.com. You will be provided with email instructions to process claims for damage with the shipper. Damage claims made after 2 days of delivery not be honored.
To return of non-customized products, email firstname.lastname@example.org within three (3) business days of the shipper's documented delivery. Business days include Monday-Friday, excluding national holidays. You will be provided a Return Merchandise Authorization (RMA) number. Print this number clearly on the outside of the package to be returned. All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. Returned items must be received in our warehouse without exception within ten (10) business days of issue of the Return Merchandise Authorization (RMA) number. Business days include Monday-Friday, excluding national holidays.
Every component and accessory (including free promotional items) must be returned together with purchased items in order to receive a full refund. Shipping and Handling fees on the original order cannot be refunded. At our discretion, we may levy a restocking fee up to 25% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.
Trade Show Emporium Inc. is not responsible for shipping costs or damage on returned items. Since TSE cannot provide credit for a return without receipt of the item, we recommend that you use a delivery service offering tracking and insurance.